At Supply Plus we take Customer Experience seriously, working with you every step of the way from initial enquiry through to delivery.
We pride ourselves on providing world-class support informed by our heritage and expertise, designed to make working with us as smooth as possible.
General FAQs
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What time are you open for deliveries or collections? |
7:30am to 3:30pm daily except Fridays (7:30am to 12 Noon) |
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Do you do next day delivery for spare parts? |
Yes, we offer this for spare parts, freight company dependent. |
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How long are goods covered under warranty? |
Our products benefit from a 12-month manufacturer's warranty - extended warranties may be available, product dependent. |
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Do you have a spares list? |
Please contact our Sales team via |
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Do you have a price list? |
Please contact our Sales team via |
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Do you repair offsite / out in the field? |
All repairs take place at our UK headquarters in Cambridge, UK in order for us to fully assess any damage and the solution to be applied. |
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Do you hold stock for immediate despatch? |
As our products are tailored to customer requirements and due to the many variants available, all items are made to order. |
Fire & Safety - Ladders, Shutters FAQs
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How many years are recommended for a ladder’s life? |
18 years. |
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What weight can the ladders carry? |
All our ladders are designed with a factor of safety in excess of 3 times. Each rung can withstand up to 500kgs in line with the BS EN1147 standard. |
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What are your delivery lead times for +AS Ladders? |
The normal lead time for a ladder order fulfillment is between 6 - 8 weeks. |
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Can I have ladder weights and measurements? |
Please send an email to our Sales team |
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Do you still supply central locking systems for shutters? |
The central locking systems for shutters have now been discontinued. |
Energy & Industrial - Hose Reels FAQs
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What are your delivery lead times for +Collins Youldon Hose Reels? |
These typically have a 4-week lead time. |
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Do you have a manual for my reel? |
Yes, these are available to download - +Collins Youldon Technical Manuals |
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Do you have an exploded view of my reel? |
Please contact our Sales team via |
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Do you have a spares / parts list for my reel? |
Please contact our Sales team via |
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Do you have a 3D model of my reel? |
Yes, these are available on request; please contact our Sales team via |
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What is the maximum working pressure of your reels? |
345 bar. |
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What are the options for clutch setting? |
3= Factory 1= Strongest 4=weakest |
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What are the options for rewind handles? |
Standard, Long, extra-long, articulated, mild steel, stainless steel |
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What are the rewind options? |
Manual, electric, pneumatic, hydraulic |
